Grievance Officer - ITRSimple

Last updated: 31 August 2026

Under India's Digital Personal Data Protection Act, 2023, you have rights over your personal data and the right to have a grievance about our handling of it addressed. This page explains how.

Your rights

Access - a summary of the personal data we process about you and how.
Correction / completion / updating of inaccurate or incomplete data.
Erasure of your data where it is no longer needed or you withdraw consent.
Withdraw consent at any time.
Nominate another person to exercise your rights if you die or become incapacitated.
Grievance redressal - a complaint about our handling of your data.

How to exercise your rights - the fastest way

Most rights are self-service inside the app:

Cloud application → Settings → Your Data & Privacy

Export My Data - download everything as a ZIP of JSON + Excel.
Delete My Data - delete your account (30-day recovery window, then permanent). A copy is exported for you first.
Delete a client - soft-deleted for 30 days (restorable), then permanent.
Withdraw AI consent - turn off AI-assisted classification.
View data-activity log - see exports, deletions, consent changes.
Raise a grievance - send a message to the Grievance Officer.

Desktop application → Settings → Your Data & Privacy

Export your data; raise a grievance (needs internet).

Raising a grievance with the Grievance Officer


Grievance Officer	Rajesh Kumar
Email	raj@itrsimple.com
Post	Grievance Officer, Pathinettu Solutions LLP, Aparna Sarovar Zenith, Nallagandla, Hyderabad, Telangana 500046, India
In-app	Settings → Your Data & Privacy → "Raise a grievance"

Please include: your account email, what your grievance is about, and what you would like us to do.

What to expect

Acknowledgement: within 3 working days.
Resolution: within the period prescribed under the DPDP Act.
We may need to verify your identity before acting on a request.

If your grievance is about a client's data

If you are a chartered accountant, you are the Data Fiduciary for your clients' data and you handle their requests directly, using the app's features (with our assistance where needed).

If you are a taxpayer and your data is held in ITRSimple by a CA, that CA is the Data Fiduciary - please contact them first. If you contact us, we will refer you to the CA and assist the CA in responding.

Escalation

If you are not satisfied with our response, you may complain to the:

Data Protection Board of India (as established under the Digital Personal Data Protection Act, 2023 - see the Board's official channels for the current complaint process).