Effective date: 31 August 2026 Last updated: 31 August 2026
These Terms of Service ("Terms") are a legal agreement between you (and, if you use ITRSimple on behalf of a firm, that firm) and Pathinettu Solutions LLP ("ITRSimple", "we", "us"), Aparna Sarovar Zenith, Nallagandla, Hyderabad, Telangana 500046, India, LLPIN [TO CONFIRM].
By downloading, installing, creating an account for, or using the ITRSimple desktop application, the cloud application at app.itrsimple.com, or the website itrsimple.com (together, the "Services"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
1. The Services
ITRSimple is software for preparing income-tax computations and returns for Indian taxpayers, offered as:
- a desktop application that runs offline on your computer; and
- a cloud application accessed through a web browser.
Features, ITR-form coverage, and limits are described on itrsimple.com and may change over time.
2. Eligibility and accounts
- You must be at least 18 years old and capable of entering into a contract under Indian law.
- You are responsible for the accuracy of the information you provide, for keeping your password and recovery PIN confidential, and for all activity under your account.
- Notify us at hello@itrsimple.com promptly of any unauthorised use.
- One account is for one firm / practice. You may add staff users within your plan's limits.
3. Your responsibilities for client data
- You are the Data Fiduciary for the personal data of the taxpayers whose returns you prepare using ITRSimple. You must have a lawful basis (normally the taxpayer's consent) to enter their data into ITRSimple and to have us process it on your behalf.
- When you create a client record you confirm that you have that consent, including for AI-assisted processing if you enable it.
- Our processing of client data on your behalf is governed by our Data Processing Agreement, which forms part of these Terms for cloud-application users.
- You must not upload data you are not entitled to process, malware, or content that is unlawful.
4. Licence and acceptable use
- We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for preparing tax computations and returns in the ordinary course of your practice or for your own taxes.
- You must not: resell or sublicense the Services; reverse-engineer, decompile, or attempt to extract source code except as permitted by law; circumvent licensing, usage limits, or security; use the Services to build a competing product; use automated means to overload or scrape the Services; or use the Services unlawfully.
- We may suspend or limit access if we reasonably believe your use threatens the security, integrity, or availability of the Services or violates these Terms.
5. Plans, fees, and payment
- The desktop application includes a free tier (one client, one financial year). Additional clients and financial years require a paid subscription.
- The cloud application is billed per (client + financial year) pair. The first client-year is free. Current prices are shown at
itrsimple.com/pricing.html and in the app before you are charged.
- Payments, when collected, are processed by a third-party payment processor ([TO CONFIRM]). By subscribing you authorise the applicable charges.
- Taxes. Prices are exclusive of GST and other applicable taxes unless stated otherwise.
- Renewal. Subscriptions for a client-year cover that client and that financial year. We will tell you before a subscription period ends.
- Price changes. We may change prices with prior notice; changes do not affect a period already paid for.
6. Refunds and cancellation
- You may stop using the Services and delete your account at any time (see the Privacy Policy for what happens to your data).
- [TO CONFIRM: refund policy.] Draft position: subscription fees are non-refundable except where required by law or where we are unable to provide the Service you paid for due to our fault. If a client-year subscription is purchased in error, contact hello@itrsimple.com within 7 days and we will consider a refund at our discretion.
7. Not tax, legal, or financial advice
ITRSimple is a computation and preparation tool. It does not provide tax, legal, accounting, or financial advice. Computations, classifications, and generated returns are aids to a qualified professional's judgement. You are responsible for reviewing every computation and every return before you file it and for its correctness. We are not responsible for penalties, interest, notices, assessments, or other consequences arising from returns you file.
8. AI-assisted features
AI-assisted classification is optional and suggests categories for transactions; it can be wrong. You must review AI suggestions. See the Privacy Policy for what data is sent and to which sub-processor. We do not warrant the accuracy of AI output.
9. Availability and changes
- We aim to keep the cloud application available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and features may be added, changed, or removed.
- The desktop application is provided as-is; we provide updates at our discretion.
10. Intellectual property
The Services, software, and website content are owned by Pathinettu Solutions LLP or its licensors. These Terms do not transfer any ownership to you. You retain all rights in the data you enter.
11. Confidentiality and privacy
Our handling of personal data is governed by the Privacy Policy and, for client data, the Data Processing Agreement. We will keep your non-public business information confidential and use it only to provide and improve the Services.
12. Warranties disclaimer
To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.
13. Limitation of liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from or related to the Services.
- Our total aggregate liability arising out of or related to the Services in any 12-month period will not exceed the total fees you paid us for the Services in that period (or ₹5,000 if you paid nothing).
- Nothing in these Terms excludes liability that cannot be excluded under Indian law.
14. Indemnity
You will indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from: your breach of these Terms; your use of the Services in violation of law; or your processing of a taxpayer's data without a lawful basis.
15. Suspension and termination
- You may terminate by ceasing use and deleting your account.
- We may suspend or terminate your access for material breach of these Terms, non-payment, unlawful use, or where required by law, with notice where practicable.
- On termination, your right to use the Services ends. Data handling on termination is described in the Privacy Policy (30-day recovery window, then permanent deletion).
16. Changes to these Terms
We may update these Terms. If a change is material we will notify you in the app or by email. Continued use after the effective date of the updated Terms means you accept them.
17. Governing law and disputes
These Terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction, subject to any right you have under consumer-protection law to approach a forum in your own location. The parties will attempt good-faith resolution before litigation.
18. Contact
hello@itrsimple.com · Pathinettu Solutions LLP, Aparna Sarovar Zenith, Nallagandla, Hyderabad, Telangana 500046, India.
